Privacy Policy


We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR).

Whilst using our website, and/or service, we will collect personal data about you; mainly contact details (name, email address, phone number, billing/shipping address) and payment information. 

Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you. 

The information that we obtain from you is necessary in order for us to process your order and fulfil our contract with you. We may also use your contact information to send you shopping cart reminders and/or occasional marketing emails (you may unsubscribe from this service at any time). 

We will never share or sell your personal data with any third parties. The only exception to this is in order to fulfil our contract with you we do share some of your data with our chosen delivery service provider (normally Royal Mail). 

All of our customer data is stored on our devices and/or online secured by passwords and only accessible to Elephant & Star. 


When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer, which is sent back to us at a later time. These are called 'cookies'.

When you first visit our website you are asked to consent to the use of cookies, and may decline if you wish. 

Further Information

If you would like access to the personal information that we hold about you, you can do this by emailing us at There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.

Should you have any queries about this privacy statement or how we use your data then please contact us by emailing